Refund policy

Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us on WhatsApp 07541400710 or at sales@fabricoutletuk.com. If your return is accepted, you will need to ship it to us via your courier and provide us proof of postage as well as tracking details. Items sent back to us without first requesting a return will not be accepted.

If you have any concerns or questions you can always contact us on WhatsApp 07541400710 or at sales@fabricoutletuk.com.

Damages and issues

Please inspect your order upon receipt and contact us within 48 hours if the item is defective, damaged or if you received the wrong item so that we can evaluate the issue and make it right.

We are not able to entertain any claim for damaged/missing items after 48 hours of receiving the parcel, or after fabrics have been cut (eg, for stitching). It is the customer’s responsibility to check for damage before stitching or handing over to a tailor.

There are on occasions stains in fabrics which is caused when fabrics are folded and come into contact with each other in packaging. Also some degree of staining is to be expected as our items are packed, where dust and dirt can come into contact with fabrics. These stains do wash off easily and are not a cause for complaints - all items are purchased on this understanding.  

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Restocking

Due to restocking if a shipment has been sent out and serval attempts are made unsuccessfully and a request for a refund is made a restocking fee will be in place up to 10% of the order value. ( A redelivery process is in place of the costs of delivery)

Delivery 

We use FedEx for all our parcel shipping.

£5.99 for 1-5 working Days
£7.99 for Next working Day

Any orders placed after 1pm will be dispatched the next working day and delivered the following working day after.

Orders placed after 1pm on a Friday will be dispatched the following Monday and delivered on Tuesday. Please note that this does not include Public Holidays so any orders placed during these times may be delayed.

Please note that we are unable to provide a specific am or pm service and our couriers can deliver anytime between 8am and 8pm. However you will get a 2-4 hour delivery window if you track your parcel on the day of delivery.

Please note:

- We cannot be held liable for late delivery of goods caused by circumstances beyond our control.

- In the case of Next Day parcels not being delivered on time, it would be best to contact the delivery service.

- It is your responsibility to ensure there is a person to accept the delivery on the day of delivery. 

- We will not be held responsible for lost parcels caused by incorrect input of address details by the customer. 

Refunds

We will notify you once we’ve received and inspected your return within 7 working days, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund (3-5 working days).